Shopify Status History
Live incident history from the Shopify platform. Stay informed about outages, downtime, and service disruptions.
Get Email Alerts Using Our Free Shopify App
Get instant alerts when Shopify goes down. Monitor your store's uptime and never miss an outage. Free forever.
Resolved Incidents
Interruption in service on some stores
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some stores are currently inaccessible. We are investigating and will keep you updated.
Network connectivity issues with some customers from Italy
While the root cause of this issue is still outside of Shopify, we have implemented a solution which has successfully restored connectivity for the majority of stores from the affected ISPs. If you are still experiencing this issue, please contact Shopify support for assistance.
We are continuing to investigate this issue.
We appreciate your patience while we continue to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate the ongoing issue related to accessing Shopify storefronts through various ISPs in Italy. We thank you for your patience throughout this investigation. We have assembled a team who are continuing all efforts to resolve this issue with the various ISPs involved and can confirm this issue remains outside of Shopify. We encourage you to reach out to our Support team for additional assistance during this time.
We continue to see connectivity issues for some customers in Italy. We are still working with our network service provider to assist with diagnosing the issue. Affected merchants can contact Shopify Support for more details.
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. Some customers using the TIM internet service provider are also affected. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
UPS shipping rates not available at checkout
This incident has been resolved.
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.
Payment processing failures for merchants using PayPal Express
This incident has been resolved.
PayPal Express payments are now being processed correctly, we will be monitoring
Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.
Problems logging into Shopify accounts
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.
Themes not installing to some shops, problems with downloading shipping labels
This incident has been resolved.
The issue has been identified. We are working with our third party providers to resolve these issues.
Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.
The Admin is not loading correctly for some stores
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.
Storefront, Admin and Checkout down for some stores
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing an interruption in service affecting Storefront, Checkout and Admin. We are investigating and will keep you updated.
SMS messages for order confirmations not received or delayed
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
This incident has been resolved.
Some customers using the TIM internet service provider are also affected.
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
We are continuing to investigate this issue.
We are currently investigating this issue.