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All Systems Operational Updated 30 Apr 2026, 14:15 UTC

Resolved Incidents

Major

The Admin is not loading correctly for some stores

Resolved
Detected: 22 Oct 2019, 14:09 UTC Resolved: 22 Oct 2019, 16:06 UTC Duration: 1h 57m
Resolved 22 Oct 2019, 16:06 UTC

This incident has been resolved.

Monitoring 22 Oct 2019, 15:43 UTC

A fix has been implemented and we are monitoring the results.

Identified 22 Oct 2019, 15:13 UTC

The issue has been identified and a fix is being implemented.

Investigating 22 Oct 2019, 14:51 UTC

Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.

Major

Storefront, Admin and Checkout down for some stores

Resolved
Detected: 22 Oct 2019, 01:03 UTC Resolved: 22 Oct 2019, 01:27 UTC Duration: 23m
Resolved 22 Oct 2019, 01:27 UTC

This incident has been resolved.

Monitoring 22 Oct 2019, 01:25 UTC

A fix has been implemented and we are monitoring the results.

Investigating 22 Oct 2019, 01:25 UTC

We are experiencing an interruption in service affecting Storefront, Checkout and Admin. We are investigating and will keep you updated.

Minor

SMS messages for order confirmations not received or delayed

Resolved
Detected: 21 Oct 2019, 19:19 UTC Resolved: 21 Oct 2019, 19:42 UTC Duration: 22m
Resolved 21 Oct 2019, 19:42 UTC

This incident has been resolved.

Identified 21 Oct 2019, 19:28 UTC

The issue has been identified and a fix is being implemented.

Investigating 21 Oct 2019, 19:19 UTC

We are continuing to investigate this issue.

Investigating 21 Oct 2019, 19:19 UTC

We are currently investigating this issue.

Minor

Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

Resolved
Detected: 21 Oct 2019, 17:47 UTC Resolved: 25 Oct 2019, 14:53 UTC Duration: 93h 5m
Resolved 25 Oct 2019, 14:53 UTC

This incident has been resolved.

Investigating 24 Oct 2019, 13:14 UTC

Some customers using the TIM internet service provider are also affected.

Investigating 22 Oct 2019, 15:42 UTC

Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.

Investigating 21 Oct 2019, 20:36 UTC

We are continuing to investigate this issue.

Investigating 21 Oct 2019, 19:18 UTC

We are currently investigating this issue.