Shopify Status History

The monitoring period for this issue has ended and no further impact has been observed.

The issues with the Shopify Help Center have been resolved, and are being monitored.

Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.

The issue affecting live support by phone and chat due to a Twilio outage is now fully resolved. Merchants can now connect with live support without issue. Our monitoring period  has ended, and we have observed no further impact.

Twilio is deploying a fix and we're starting to see live support connections recover. Some merchants may still be unable to connect with a specialist by phone or chat. We'll continue monitoring and provide another update when the issue is fully resolved.

We've identified the root cause as an outage at Twilio, a service Shopify uses to connect live support calls and chats. Merchants may experience long wait times or be unable to connect with a specialist. Updates are available at status.twilio.com. We'll provide another update when we have more information to share.

We’re investigating an issue preventing merchants from connecting with Live Support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

This issue has been resolved, and Shop Pay Installments is available to eligible buyers at checkout.

Shop Pay Installments has been re-enabled, and we are monitoring that.

The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option is showing as unavailable or greyed out at checkout. Shop Pay remains available, otherwise.

The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.

Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.

We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.

Between July 31 and August 3, we experienced Storefront Search, Catalog API and Shop app search functionality issues. A fix was implemented at 19:00 UTC on August 3 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.

We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you oncE full recovery is confirmed.

We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or on search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.

We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.

The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

We've identified the problem and we're working on a solution.

We are investigating this issue and will keep you updated.

Between 11:54 - 14:07 UTC, we experienced checkout errors for stores using Stripe Payment Gateway. A fix was implemented at 14:07 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

We've identified the problem impacting our third-party payment provider and we're working on a solution.

We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.

We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following:* Multiple payment options enabled, Checkouts will not surface the credit card form.* Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.

We can confirm that merchants with Stripe Payment Gateway enabled may experienc one of the following:* Multiple payment options enabled, Checkouts will not surface the credit card form.* Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.

Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.

Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

We've identified the problem impacting storefronts and checkouts, and we're working on a solution.

We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

We've identified the problem impacting storefronts and checkouts, and we're working on a solution.

We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

Between 14:30 - 17:20 UTC, some merchants and customers experienced issues accessing storefronts and admins. The monitoring period for this issue has ended and no further impact has been observed.

We are continuing to monitor to ensure the health of the affected areas.

These issues have been resolved and error rates are back down. We are continuing to monitor.

We're continuing to work on addressing the admin and storefront issues, and will keep you updated.

Storefronts and admins may be showing elevated, intermittent errors currently. We are investigating and working to resolve these issues.

Storefronts and admins may be showing elevated, intermittent errors currently. Store logins and new store creations are also impacted. We are investigating and working to resolve these issues.