Shopify Status History

Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, shipping label voids, shipment tracking updates, and tracking notifications. The monitoring period for this issue has ended and no further impact has been observed.

Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.

We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.

We are continuing to investigate the disruption affecting Shop App, shop.app, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.

We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Other payment methods remain available at checkout. We will provide another update when more information is available.

We are investigating and will keep you updated.

The Shop app is currently unavailable or redirecting incorrectly. At checkout Shop pay and Shop Pay instalments are unavailable.

The Shop App is currently unavailable and shop.app web page is also down. At checkout Shop Pay and Shop Pay Installments are unavailable. Login with Shop is disabled, and checkout flows that depend on Shop Pay are failing.

The Shop App is currently unavailable and shop.app web page is also down. At checkout Shop Pay is unavailable, Login with Shop is disabled, and checkout flows that depend on Shop Pay are failing.

The Shop App is currently unavailable and shop.app web page is down. At checkout Shop Pay and Shop Pay installments are unavailable.

The Shop App is currently unavailable or redirecting incorrectly. At checkout Shop Pay and Shop Pay installments are unavailable.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some customers may experience issues with the Shop App. Products are not loading. Some shops may not be available.

Between 9:19 – 13:20 UTC, we experienced user login issues which affected Admin, POS and support contact performance. A fix was implemented at 13:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

We have identified a fix and have begun to see recovery of Shopify logins. We continue to monitor the situation before confirming resolution.

We are continuing to investigate the root cause of degraded logins to Admin, POS and other areas, including Shopify Support.

We've identified the problem Admin and POS logins, and we're working on a solution.

We have noted some recovery upon canceling and restarting the login flow. We continue to investigate and will keep you updated.

Shopify Admins may be inaccessible to some merchants. We are currently investigating and will update you as soon as possible.

Between 08:34 UTC - 09:34 UTC, we experienced outages for Shopify Admins, storefronts, and checkouts on some stores due to an issue affecting backend services. A fix was implemented at 09:31 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

Errors are trending downwards, however we are continuing to investigate.

We are investigating and will keep you updated.

Some merchants and buyers may encounter error messages when navigating Shopify admins and storefronts. We are investigating and will provide an update shortly.

We continue to work on resolving the issue with the third-party provider.

We have identified the problem with Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.

We have identified the problem Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.

We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.

We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.

The monitoring period for this issue has ended and no further impact has been observed.

The issues with the Shopify Help Center have been resolved, and are being monitored.

Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.

The issue affecting live support by phone and chat due to a Twilio outage is now fully resolved. Merchants can now connect with live support without issue. Our monitoring period  has ended, and we have observed no further impact.

Twilio is deploying a fix and we're starting to see live support connections recover. Some merchants may still be unable to connect with a specialist by phone or chat. We'll continue monitoring and provide another update when the issue is fully resolved.

We've identified the root cause as an outage at Twilio, a service Shopify uses to connect live support calls and chats. Merchants may experience long wait times or be unable to connect with a specialist. Updates are available at status.twilio.com. We'll provide another update when we have more information to share.

We’re investigating an issue preventing merchants from connecting with Live Support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

This issue has been resolved, and Shop Pay Installments is available to eligible buyers at checkout.

Shop Pay Installments has been re-enabled, and we are monitoring that.

The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option is showing as unavailable or greyed out at checkout. Shop Pay remains available, otherwise.

The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.

Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.

We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.

Between July 31 and August 3, we experienced Storefront Search, Catalog API and Shop app search functionality issues. A fix was implemented at 19:00 UTC on August 3 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.

We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you oncE full recovery is confirmed.

We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or on search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.

We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.