Shopify Status History
Live incident history from the Shopify platform. Stay informed about outages, downtime, and service disruptions.
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Resolved Incidents
Checkouts on some stores are unavailable
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are aware that checkout on some stores cannot proceed past the shipping page. We are actively investigating the issue.
Shopify admin is currently unreachable
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
FedEx shipping rates not available at checkout
This incident has been resolved.
We're continuing to monitor while FedEx works to find a solution for this issue.
FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.
Facebook sales channel not syncing
This incident has been resolved.
We are continuing to monitor and we'll keep you updated.
Facebook are working on a solution and we'll keep you updated.
The Facebook sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.
Items missing from search results in Admin
This incident has been resolved.
We have identified the problem and deployed a fix. We'll keep monitoring the issue.
The search function in Shopify admin is returning inaccurate results for some users. We’re investigating and will keep you updated.
We are currently seeing new items missing from the searches within the admin. We are investigating the issue.
Admin and Storefronts experiencing intermittent downtime
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Buy button malfunctioning in the admin
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Buy Buttons are currently not visible on product pages for some stores. We’re investigating and will keep you updated.
Shopify storefronts not accessible on some stores
This incident has been resolved.
Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.
No packing slips are being served
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate the issue with the packing slip service
We are currently investigating this issue.
UPS shipping rates not available at checkout
This incident has been resolved.
We are continuing to monitor for any further issues.
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.