Shopify Status History
Live incident history from the Shopify platform. Stay informed about outages, downtime, and service disruptions.
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Resolved Incidents
PayPal not processing payments
This incident has been resolved.
We are currently monitoring an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution PayPal and will keep you updated.
Shopify storefronts not loading correctly for some stores
Some Shopify storefronts may not have been loading correctly. The problem has now been resolved.
Failures with Shopify Shipping, Shopify Pay and Admin access
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Checkout completion delayed for some stores
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
Customer notification emails not being sent for some stores
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.
Some Shopify apps and services are experiencing difficulties
From 2:29 PM EST to 4:23 PM EST, we experienced a partial outage affecting a number of Shopify apps and services including some payment providers, shipping services, and checkout. This incident is now resolved.
Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine
This incident has been resolved.
We are currently investigating this issue.
Checkouts on some stores are unavailable
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are aware that checkout on some stores cannot proceed past the shipping page. We are actively investigating the issue.
Shopify admin is currently unreachable
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
FedEx shipping rates not available at checkout
This incident has been resolved.
We're continuing to monitor while FedEx works to find a solution for this issue.
FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.