Shopify Status History

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified, and we are working on implementing a fix.

We have identified the issue and seeing recovery but will continue to stay on top of this until fully recovered.

We are continuing to investigate this issue.

We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working as expected. We are working on a resolution.

Multiple Shopify tools and systems were down

We have identified the issue and seeing recovery but will continue to stay on top of this until fully recovered.

We are continuing to investigate this issue.

We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working as expected. We are working on a resolution.

This incident has been resolved.

Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.

We are continuing to investigate, Shop Pay is unavailable at this time.

Shop Pay is currently unavailable. We’re investigating and will keep you updated.

Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

We are continuing to monitor the results of the fix and are seeing recovery.

We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

This incident has been resolved.

A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

We are continuing to investigate this issue.

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

We are continuing to investigate this issue.

We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

This incident has been resolved.

Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.

The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.

We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.

We are continuing to work on a solution and will provide another update shortly.

We’ve identified the problem and we’re working on a solution.

Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.

We are continuing to investigate this issue.

Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.