Shopify Status History

This incident has been resolved.

A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

We are continuing to investigate this issue.

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

We are continuing to investigate this issue.

We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

This incident has been resolved.

Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.

The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.

We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.

We are continuing to work on a solution and will provide another update shortly.

We’ve identified the problem and we’re working on a solution.

Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.

We are continuing to investigate this issue.

Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.

All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.

A fix has been put in place and we are monitoring for any further issues.

We are looking into this and will keep you posted with updates here as soon as we have identified the issue.

This incident has been resolved.

We have identified the problem impacting several Shopify services and are working on a fix.

Some merchants and customers are experiencing issues accessing different Shopify services, including storefronts and admins We are investigating this and will keep you updated

Assets served from Shopify's CDN are temporarily not accessible. We are investigating and will keep you updated.

Some stores are currently inaccessible. We are investigating and will keep you updated.

This incident has now been resolved, and all items in the left nav are now back to normal.

Several merchants have reported navigation elements missing from the left navigation. This affects a merchant's ability to use sub-nav items. The problem has been identified and a fix will be rolled out.

The incident affecting logins for merchants and partners is now resolved.

Continuing to monitor the fix.

A fix has been deployed and we are now monitoring all systems.

The issue has been identified, and a fix is being prepared

Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.

We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.

Merchants using POS may also be affected by the ongoing issues that are being investigated.

Partner accounts that rely on Identity are also currently affected by this ongoing issue.

There is currently no known impact to Checkouts on any shops.

We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We’ve identified the problem impacting discount codes and we’re working on a solution.

We are experiencing an interruption in service preventing some discount codes from being applied at checkout. We are investigating and will keep you updated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.