Shopify Status History
Live incident history from the Shopify platform. Stay informed about outages, downtime, and service disruptions.
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Resolved Incidents
Customers may encounter error messages when attempting to checkout
Between 00:14 - 02:08 UTC, we experienced elevated errors for Shopify Payments Portugal. This was limited to some shops. The monitoring period for this issue has ended and no further impact has been observed.
This issue has been resolved and is being monitored.
Some customers may be experiencing errors when attempting to checkout on Shopify Payments Portugal.
Storefront: degraded performance
Admin: partial outage
Storefront: degraded performance
Checkout: degraded performance
Storefront: degraded performance
Platform-wide outage affecting admin, POS, and Shopify Payments due to DNS configuration change
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, and we are working on implementing a fix.
We have identified the issue and seeing recovery but will continue to stay on top of this until fully recovered.
We are continuing to investigate this issue.
We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working as expected. We are working on a resolution.
Multiple Shopify tools and systems were down
We have identified the issue and seeing recovery but will continue to stay on top of this until fully recovered.
We are continuing to investigate this issue.
We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working as expected. We are working on a resolution.
Platform Incident: degraded performance (Admin, Checkout, Storefront)
Shop Pay unavailable
This incident has been resolved.
Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.
We are continuing to investigate, Shop Pay is unavailable at this time.
Shop Pay is currently unavailable. We’re investigating and will keep you updated.
Some POS transactions are not completing on iOS devices Actions
Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.
We are continuing to monitor the results of the fix and are seeing recovery.
We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.
Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.