Shopify Status History

Between 5:04 - 8:45, we experienced issues with the Shopify Admin. A fix was implemented at 6:15 which resolved the issue following a recovery period. Monitoring for this issue has ended and no further impact has been observed.

This Shopify Admin issue has been resolved and is being monitored.

We've have begun implementing a fix for the Shopify Admin issue

We've identified the problem affecting the Shopify Admin and we're working on a solution.

Shopify Admin may not save recent updates involving theme or products. We are working on this and will keep you updated.

Between 14:34 UTC and 16:00 UTC, we experienced an issue with our Installments partner that caused Shop Pay Installments errors. A fix was implemented at 16:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.

We are investigating and will keep you updated.

Merchants and their customers may experience issues when trying to access Shop Pay Installments. We will be disabling installments for Canada, United States and Great Britain until the issue is resolved.

Merchants and their customers may experience issues when trying to access Shop Pay Installments. We will be disabling Shop Pay Installments for Canada, United States, and Great Britain until the issue is resolved.

Merchants and their customers may experience issues when trying to access Shop Pay Installments. We will be disabling installments for Canada, United States, and Great Britain until the issue is resolved.

Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.

We continue to monitor the issue closely and will share updates as they become available.

We are continuing to monitor the issue, and will share more information as soon as possible.

This issue has been resolved and is being monitored.

We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

We are investigating and will keep you updated.

Merchants may experience issues when trying to access the Shopify admin. Customers may experience issues with accessing storefronts and checkouts.

Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.

Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts.

Between 17:43 UTC and 19:10 UTC, we experienced Shopify Flow workflow failures due to issues with Google cloud Platform. A fix was implemented at 19:10 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

The issue has been identified and a fix is being implemented.

We are investigating and will keep you updated.

An issue stemming from Google Cloud Platform has resulted in Shopfiy Flow workflows not triggering properly for some stores.

Shopfiy Flow may not be triggering properly for some stores.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 500 error when accessing product related areas within your admin.

Between 10:05 - 10:46 UTC, we experienced admin 500 errors. A fix was implemented at 10:46 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 500 error when accessing product related areas within your admin.

Between 12:50 UTC and 13:50 UTC, we experienced database related issues that caused errors in Shopify store admins and the Dev Dashboard. A fix was implemented at 13:50 UTC which resolved the issues. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

This issue has been resolved and is being monitored.

We've identified the problem admin and we're implimenting a solution.

We are investigating and will keep you updated.

Merchants may experience issues when trying to access the Shopify admin. We are investigating into the issue and will keep you updated.

Merchants may experience issues when trying to access the Shopify admin. This is also affecting Partners accesing the developer dashboard. We are investigating into the issue and will keep you updated.

Merchants may experience issues when trying to access the Shopify admin. This is also affecting the Dev Dashboard. We are investigating into the issue and will keep you updated.

Merchants may experience issues when trying to access the Shopify admin. This is also affecting Partners trying to access the developer dashboard. We are investigating into the issue and will keep you updated.

Between 14:46 UTC - 21:20 UTC, we experienced an issue with the delay or failures of Shopify Flow and Webhooks. A fix was implemented at 20:33 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

We are still working on improvements in delay time and to resolve the issue.

We are seeing improvements in delay times, and are continuing to monitor that.

We are still working to resolve the issue.

We are working to resolve the issue, and will continue to keep you updated.

We are still investigating and will continue to keep you updated.

We are investigating the issues related to Shopify Flow Webhooks and will keep you updated.

We are investigating the issues related to Shopify Flow and webhooks, and will keep you updated.

This issue has been resolved and is being monitored.

We are still working to resolve the issue with analytics and reports. We will provide an update in 4 hours, or sooner if more information becomes available.

We've identified the problem impacting analytics and reports. A resolution is in progress.

We've identified the problem impacting analytics and reports. A resolution is in progress.

We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.

We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.

We are continuing to investigate and will keep you updated.

Reports and analytics may be delayed in reporting accurate figures for some stores; however, no data has been lost. We are actively working on a resolution.

Between 22:30 23rd April - 02:51 24th April UTC , we experienced an issue impacting the fulfilled item card for some orders . A fix was implemented at 02:15 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved and is being monitored.

We have identified the problem impacting Order details showing fufillment items and are working on a solution.

We have identified the problem impacting Order details showing fufillment items and are working on a solution.

Some merchants may be experiencing issues seeing fulfilled items or line-items cards in their Admin, POS and as well as other apps that rely on Order details information. Please note, the underlying fulfillments are unimpacted, and line items are still being fulfilled. Customers are able to make orders as normal.